Delete your HeadsUp account
This page explains how to delete your HeadsUp account and the data associated with it.
How to delete your account (in the app)
- Open HeadsUp and sign in.
- Go to Profile.
- Tap Delete account at the bottom of the screen.
- Read the warning. Confirming permanently removes your personal data and remaining in-app balance, signs you out, and returns you to the login screen.
Email request (backup)
If you cannot open the app, send an email to [email protected] from the address linked to your Google or Apple sign-in. Use the subject HeadsUp account deletion request and include your username if you know it. We aim to process verified email requests within 30 days.
What data is deleted
When we delete your account, we remove associated personal data, including:
- Account profile information (username, provider name, and profile/avatar images stored for your account)
- Authentication / session records for your account
- Friend connections and pending friend or game invites tied to your account
- Remaining in-app balance (written off; it is not paid out)
What may be retained
- Limited records we must keep for security, fraud prevention, accounting integrity, or legal compliance (for example, abbreviated server logs and a de-identified coin ledger), retained only as long as needed.
- Anonymous or aggregated statistics that no longer identify you.
- References in other players’ views of past matches may remain in a non-identifying or minimized form where full removal is not practical.
Timing
In-app deletion is immediate. Email requests are processed within 30 days of verification. Some backup systems may take a short additional period to fully clear residual copies.
Privacy Policy and Terms
See our Privacy Policy and Terms of Use.